Please aim to arrive 10 minutes before your scheduled appointment time. If you arrive after your scheduled appointment time, it may not be possible to extend the time available for your booked service; if your service is shortened due to your late arrival, you may still be charged the full cost of the service.
Unanticipated events happen occasionally in everyone’s life. When possible, please cancel or reschedule your appointment at least 24 hours in advance to avoid a cancellation fee of 50% of the total service. No-shows or last minute cancellations are subject to the full service amount.
Sickness or Family Emergency
If you, or another person in your household, has an infectious or contagious illness, please contact us as soon as possible to reschedule your appointment for a later date. There is no penalty or timeframe required in this case, for your safety and that of other clients.
Cell Phones & Quiet Environment
Considering other guests, please limit your cell phone use to the promenade or main entry area of the Sola Salon Studios. Please maintain a quiet level of conversation and remember to silence your phone during your service.
Given the small size and presence of potentially harmful chemicals and implements, the studio is not a child friendly space.